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E-commerce & Omnichannel
Deploy an efficient online sales strategy and maximize the agility across the sales channels
- Launch your eCommerce platform worlwide with a strong Go-to-Market approach
- Manage the Omnichannel processes cross your organization (Click & Collect, Web-to-Store, Store-to-Web, PIM, RCU, Payment...)
- Generate incremental growth and increase your profitability by launching a Marketplace
- Increase your online business performance through a business consulting approach
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In-Store
Develop customers and vendors’ interfaces adapted to the new In-Store uses
- Increase your sells through a Store-to-Web clienteling App, which enables you to do In-Store complementary sales
- Manage the daily operational execution of In-Store and omnichannel’s customer experience (Click & collect, eReservation, in store returns management, ship from store…)
- Conduct customer acquisition campaigns and drive In-Store customer relation (loyalty programs, enrichment and update of customer data)
- Develop new digitalized store concepts (Stores or Pop-up stores)
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Mobile
Design and deliver a specific and accurate customer experience on mobile
- Offer your customers a complementary brand experience to your ecommerce website through a rich native mobile application
- Animate your customer community through a mobile loyalty program, gamification apps or editorial content
- Transform your customer’s journey into a seamless experience through omnichannel payment functionality (One click, cashless payment, NFC ...)
- Design dedicated Business Apps that bring productivity in the daily work of your team, your customers and your partners
- Imagine unique customer experiences by integrating connected objects
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CRM, Customer Centric & Data
Build a personalized and efficient client relationship
- Make the first step to a Customer Centric approach by building a unique client repository for your entire organization
- Manage efficiently your omnichannel customer service, in France or worldwide
- Help unify the customer relation processes on all customer/brand ’s contact points like call centers, stores or social networks (return management, refunds, exchange, store delivery, eReservation)
- Make your sales team work more efficiently through a Sales Force Automation solution
- Enjoy the possibility to analyse, optimize and plan your activity thanks to your data.
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Digital Experience
Redesign your brand digital strategy
- Deliver more of what your customers expect by offering a personnalized digital experience
- Provide a relevant content to your audience by taking into account the context of how your customers interacted with your brand
- Interact with your customers through a conversational approach
- Manage automated and targeted marketing campaign on all the brand touchpoint
- Engage your customer with dedicated campaigns and engagement plans
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